Terms & Conditions

1. Acceptance of These Terms

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business. If you do not agree, do not use the Service.

2. Definitions

• "Customer Data" means all data you submit to the Service, including recordings, transcripts, documents, price-book items, and information about your End Customers.
• "End Customer" means a person or business to whom you address a quote, invoice, or note, or whose details you enter into the Service.
• "Generated Output" means transcripts, line items, totals, and document drafts produced by the Service from your input.
• "Subscription" means a paid plan that gives you access to the Service.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use, not for personal, household, or consumer use. By using the Service you represent that you meet these requirements and that you are not barred from using the Service under the laws of any applicable jurisdiction.

4. Account Registration and Security

You must provide accurate, current, and complete information when registering and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. We strongly recommend enabling two-factor authentication. You must notify us promptly at support@voiczer.com of any unauthorized use or suspected breach of your account. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.

5. Subscriptions, Free Trial, Fees, and Auto-Renewal

• Free trial: new accounts may receive a 14-day free trial. If you do not cancel before the trial ends, your paid Subscription begins automatically and your payment method will be charged.
• Fees: the Subscription is offered at the price displayed at sign-up for the tier you choose, exclusive of applicable taxes, which you are responsible for. Current prices for every tier are on our pricing page.
• Usage limits: each Subscription tier includes usage limits on certain features (for example, the number of voice recordings, AI-assistant queries, or saved price-book items per day or month), as described on our pricing page or shown in the Service. These limits reflect fair, ordinary use by a single business and are not guaranteed to be unlimited even where a feature is marketed without a stated numeric cap. We may adjust usage limits from time to time, including to prevent abuse or a level of automated or excessive use that is materially disproportionate to ordinary use by businesses of similar size; we will provide reasonable notice before materially reducing a limit for your then-current Subscription tier.
• Billing and auto-renewal: Subscriptions renew automatically at the end of each billing period (monthly unless you choose annual billing) at the then-current rate, until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.
• Renewal disclosures and consent: before you are charged we show you the recurring amount, how often it recurs, and that it continues until you cancel, next to the button you use to subscribe, and we ask you to agree to those renewal terms separately from these Terms. After you subscribe we email you an acknowledgment you can keep, restating those terms with the cancellation policy and a link that cancels.
• Annual billing: annual Subscriptions are charged once for the full year at the price shown at sign-up. We email a reminder between 15 and 45 days before each annual renewal, stating the renewal date, the amount, and how to cancel.
• Payment processor: payments are handled by Stripe, Inc.; you agree to Stripe’s terms and to provide accurate payment information.
• Price changes: we may change fees on at least 30 days’ notice; changes apply to the next billing period.
• Failed payments: if a charge fails, we may suspend or downgrade access until payment is resolved.

6. Cancellation and Refunds

You may cancel at any time, by yourself, in the same medium in which you subscribed: if you subscribed online you can cancel online from Subscription settings in the web dashboard or the app, without telephoning or emailing us and without having to accept or decline a retention offer first. If you subscribed through the Apple App Store or Google Play, cancel in that store’s subscription settings, because the store bills you. Cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law, and except where we discontinue the Service (Section 16, which entitles you to a pro-rata refund of any prepaid period we do not deliver), fees already paid are non-refundable and we do not provide refunds or credits for partial periods, downgrades, or unused time. If you cancel during the free trial, you will not be charged. Statutory withdrawal or cancellation rights, where they apply to you, are unaffected.

7. License to Use the Service

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your Subscription. We reserve all rights not expressly granted.

8. Customer Data and Your Responsibilities

You are solely responsible for your Customer Data and for your use of the Service. You represent and warrant that:

• You have all rights, consents, and lawful bases necessary to collect, record, upload, and process the Customer Data through the Service, including the personal information of your End Customers.
• Recording consent: where you record audio that captures another person’s voice, or that describes an identifiable individual, you have obtained any consent and given any notice required by applicable law (including state and provincial wiretapping, call-recording, and privacy laws). Some jurisdictions — California and a number of other states and provinces among them — require that every party to a conversation consent before it is recorded, not just you. Recording your own dictation about a job does not raise this issue; recording a conversation with someone else does.
• Your Customer Data and its use do not infringe any third party’s rights or violate any law.
• You will not input more personal or sensitive information than is necessary for the job.

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, transcribe, analyze, and display your Customer Data, and to engage sub-processors to do so, solely to provide, secure, and improve the Service and as otherwise permitted by the Privacy Policy. We act as your processor for End Customer personal data, as described in the Privacy Policy.

9. User-Generated Content and Ownership

The Service lets you create and send documents and other content. You retain ownership of the content you create. To operate the Service (including generating, storing, formatting, and delivering your documents and hosting public document links), you grant us the worldwide, royalty-free, sublicensable (to our sub-processors) license described in Section 8 for the limited purposes of operating and improving the Service. This license ends when you delete the relevant content or close your account, except for residual backup copies retained as described in the Privacy Policy and to the extent we must retain records by law.

10. Generated Output and AI Disclaimer

The Service uses automated speech recognition and language models to produce Generated Output. Generated Output is provided as a draft and may contain errors, omissions, or inaccuracies, including in transcription, pricing, quantities, and totals. You are solely responsible for reviewing, correcting, and approving every document before relying on it, sending it, or treating it as a binding quote or invoice. We make no warranty that Generated Output is accurate, complete, or fit for any particular purpose, and we are not a party to any contract you form with your End Customers.

Not a legal form. Our quote, invoice, and contract layouts are general business documents, not jurisdiction-specific legal forms, and they are not legal advice. Many trades and states impose their own requirements on the documents you give a customer — for example, California home improvement contracts must be in writing above a threshold amount and must carry specified content, including your contractor licence number, a notice about mechanics liens, a right-to-cancel notice, and limits on the deposit you may take, and California requires your licence number on contracts, bids, and advertising. You are responsible for knowing and meeting the requirements that apply to your trade and your state, and for adding any mandatory language to the documents you send. We provide fields for details such as a licence number and your own terms text so you can do this, but we do not verify that any document you produce complies with the law.

11. Acceptable Use and Prohibited Conduct

You agree not to, and not to permit anyone to:

• Use the Service in violation of any applicable law, regulation, or third-party right;
• Upload or transmit unlawful, infringing, defamatory, harassing, fraudulent, or harmful content, or malware;
• Record or process any individual’s information without the rights or consents required by law;
• Use the Service to send spam or unsolicited communications, or in violation of anti-spam, telemarketing, or e-signature laws;
• Reverse engineer, decompile, or attempt to derive source code, except to the extent such restriction is prohibited by law;
• Probe, scan, or test the vulnerability of, or breach or circumvent, any security or authentication measure;
• Access the Service to build a competing product, or scrape or harvest data from the Service;
• Resell, sublicense, or provide the Service to third parties except as expressly permitted;
• Interfere with or disrupt the integrity or performance of the Service, or impose an unreasonable load on our infrastructure;
• Misrepresent your identity or affiliation, or use another user’s account without authorization.

12. Intellectual Property

The Service, including its software, design, text, graphics, logos, and all related intellectual property, is owned by RS NEXT LLC (d/b/a Voiczer) or its licensors and is protected by intellectual-property laws. Except for the license granted in Section 7, these Terms do not transfer any right, title, or interest in the Service to you. "Voiczer" and our logos are our trademarks; you may not use them without our prior written permission. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

13. Content Moderation and Enforcement

We do not pre-screen Customer Data, but we may review, refuse, remove, or disable access to any content, and suspend or limit accounts, that we reasonably believe violates these Terms, infringes rights, or creates legal or security risk. We are not obligated to monitor content and assume no responsibility for Customer Data beyond what is required by law.

14. Third-Party Services

The Service relies on and may interoperate with third-party services (including AWS, Deepgram, Anthropic, Stripe, Twilio, and — where you connect it — Intuit’s QuickBooks Online) and may link to third-party content. We are not responsible for third-party services or content, and your use of them may be governed by their own terms. We do not warrant and are not liable for any third-party service.

15. Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

16. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, create risk or legal exposure for us, or if required by law. On termination, your license ends and we will delete or return Customer Data as described in the Privacy Policy, except for records we must retain by law. Sections that by their nature should survive termination (including Sections 8–12 and 17–26) will survive.

If we discontinue the Service

We may discontinue the Service, or any individual feature, on notice. Because “reasonable notice” means little without a number attached, we commit to the minimums below. They apply to a discontinuation for business reasons — not to a suspension or termination for cause under the paragraph above.

• Discontinuing the Service: at least ninety (90) days’ notice if you are on an annual plan, and at least thirty (30) days’ notice otherwise. We send it to the email address on your account and show it in the app.
• Discontinuing an individual feature: at least thirty (30) days’ notice — unless it is being withdrawn because a third party we depend on has withdrawn it, or because keeping it would create a legal or security risk, in which case we will give as much notice as we reasonably can.
• Billing: we stop charging new subscription fees from the date of the notice, and take no renewal for a period extending past the discontinuation date.
• Refunds: if you have prepaid for service we will not deliver, we refund the unused portion pro rata. This applies despite the “no refunds” provision in Section 6, and is in addition to any refund right you have by law.
• Your data: the export described in Section 15 of the Privacy Policy stays available throughout the notice period and for at least thirty (30) days after the Service ends, so you can retrieve a complete copy of your records. If you cannot sign in during that window, contact us and we will prepare one for you.

If you take card payments from your own customers through the Service, a discontinuation also ends that facility. Treat the notice as your cue to arrange another payment method and to re-issue any invoice still outstanding, because the hosted payment links we serve will stop working when the Service ends.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL GENERATED OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VOICZER, ITS AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

19. Indemnification

You will defend, indemnify, and hold harmless RS NEXT LLC (d/b/a Voiczer) and its affiliates and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) your failure to obtain any required consents to record or process information; or (e) any dispute between you and an End Customer. We will notify you of any such claim and may participate in the defense with counsel of our choosing.

20. Copyright and DMCA Policy

We respect intellectual-property rights and respond to notices of alleged infringement under the U.S. Digital Millennium Copyright Act (DMCA) and comparable laws. If you believe content on the Service infringes your copyright, send a written notice to our designated agent at dmca@voiczer.com including: (i) your physical or electronic signature; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material and its location; (iv) your contact information; (v) a statement of good-faith belief that the use is unauthorized; and (vi) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We may remove infringing material and terminate repeat infringers. Counter-notifications may be submitted to the same address.

21. App Store Additional Terms

If you download our app from the Apple App Store or Google Play, you also agree to that store’s terms, and the following apply: these Terms are between you and Voiczer, not with Apple or Google; the store provider has no obligation to provide maintenance or support; to the extent of any conflict between these Terms and the applicable store’s policies, the store’s policies govern with respect to your use obtained through that store. For Apple devices, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you; you represent that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and are not on any U.S. Government restricted-parties list.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Illinois, United States of America, without regard to conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 23 (arbitration), you and we submit to the exclusive jurisdiction of the state and federal courts located in Chicago, Illinois for any dispute not subject to arbitration. Mandatory consumer-protection rights in your country or state of residence are unaffected where they apply to you, and nothing in this section requires you to give up the protection of any statute of your home jurisdiction that cannot be waived by agreement. California residents should also read Section 28.

23. Dispute Resolution, Arbitration, and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. You and we agree to first attempt to resolve any dispute informally by contacting legal@voiczer.com and negotiating in good faith for at least 30 days.

If the dispute is not resolved, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, seated in Chicago, Illinois. The Federal Arbitration Act governs the interpretation and enforcement of this section.

CLASS-ACTION WAIVER: To the maximum extent permitted by law, disputes will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and we waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this section will remain in effect.

Exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property. Where mandatory law (including for certain consumers) prohibits binding pre-dispute arbitration, this section applies only to the extent permitted.

24. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, third-party service outages, or cyber-attacks.

25. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will update the "Last updated" date and notify you by email or in-app notice before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the changes, you must stop using the Service and may cancel your Subscription.

26. General

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede prior agreements.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability: if any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver: our failure to enforce any provision is not a waiver of it.
• Notices: we may give notice by email, in-app, or by posting on our website; you may contact us at the addresses below.
• Relationship: the parties are independent contractors; nothing creates a partnership, agency, or employment relationship.

27. Electronic Signatures Addendum

This Addendum applies when you use the Service to send a document for electronic signature or to collect one.

a. The tool, not the contract

Voiczer provides a tool to request, capture, and record electronic signatures. We are not a party to, and take no responsibility for, the content, accuracy, legality, or enforceability of any document you create, send, or sign. You are solely responsible for the document’s contents and for determining that an electronic signature is appropriate and permitted for your transaction, parties, and jurisdiction.

b. Your responsibilities

• You confirm you are authorized to send the document and to invite each signer, and that the signer details you provide are accurate.
• You are responsible for the document complying with all laws applicable to it, including consumer-protection, disclosure, and record-keeping requirements.
• You will not use the Service to impersonate any person or to send a document the recipient has not agreed to transact electronically.

c. Excluded documents

Electronic signature laws such as the US ESIGN Act and state UETA, and comparable Canadian legislation, exclude certain records. You must not use the Service’s electronic signature feature for, and you represent that your documents are not:

• wills, codicils, or testamentary trusts;
• matters of family law such as divorce, adoption, or other domestic-relations documents;
• court orders, pleadings, or other official court documents;
• notices of default, acceleration, repossession, foreclosure, or eviction, or notices of cancellation or termination of utility services, health insurance, or life insurance benefits;
• product recall notices affecting health or safety; or
• any document that applicable law requires to be notarized, witnessed, or executed in handwritten (wet-ink) form.

d. Identity and assurance level

The standard electronic signature provided through the Service is based on access to a unique signing link, a recorded consent to transact electronically, and an audit trail (including name, email, IP address, user-agent, timestamps, and a document hash). It does not include government-identity verification, knowledge-based authentication, or notarization. You are responsible for deciding whether this level of assurance is sufficient for your transaction.

e. No warranty of enforceability

To the maximum extent permitted by law, Voiczer makes no representation or warranty that any signature collected through the Service is valid, binding, admissible, or enforceable, and disclaims all liability arising from your use of the electronic signature feature. This Addendum is subject to the “Disclaimer of Warranties”, “Limitation of Liability”, and “Indemnification” sections above. Nothing in the Service is legal advice.

28. California Users

This section applies to subscribers who are residents of the State of California. It supplements the rest of these Terms; where it conflicts with another section, this section controls for California residents.

a. Automatic renewal disclosures

Your Subscription is an automatic renewal offer under California Business and Professions Code sections 17600 and following. Before you are charged we present the renewal terms — the recurring amount, how often it recurs, and that it continues until you cancel — next to the button you use to subscribe, and we ask you to agree to those renewal terms separately from these Terms. After you subscribe we send you an acknowledgment you can keep, repeating those terms together with the cancellation policy and a link that cancels.

Cancelling is done the same way you signed up: entirely online, from Subscription settings in the web dashboard or the app, without calling or emailing us and without passing through a retention offer you cannot decline. Cancellation takes effect at the end of the current billing period and you keep access until then. If you subscribed through the Apple App Store or Google Play, manage or cancel the subscription in that store’s account settings, because the store — not us — bills you.

If your Subscription is billed annually, we will email you a reminder between 15 and 45 days before each renewal, telling you the renewal date, the amount, and how to cancel.

b. Consumer-rights notice (Civil Code section 1789.3)

Under California Civil Code section 1789.3, California users are entitled to the following consumer-rights notice. This Service is provided by RS NEXT LLC (d/b/a Voiczer), RS NEXT LLC, c/o Northwest Registered Agent Service, Inc., 2501 Chatham Rd Ste N, Springfield, IL 62704-4188, USA. The amount charged for the Service is the Subscription fee displayed at sign-up for the plan and billing period you select, plus applicable taxes; the fees in effect are always shown on our pricing page and in your Subscription settings. To file a complaint regarding the Service, or to receive further information regarding use of the Service, contact legal@voiczer.com or write to us at the address above. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

c. Recording other people in California

California is an all-party consent state: under California Penal Code section 632 it is unlawful to record a confidential communication unless every party to it consents. If you use the Service to record anything other than your own dictation — for example a conversation with a homeowner, a phone call, or a walkthrough where someone else is speaking — you must obtain each participant’s consent first. This is your responsibility as the person making the recording, as set out in the "Customer Data and Your Responsibilities" section.

d. Your other California rights

Your privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and your "Shine the Light" rights under Civil Code section 1798.83 are described in our Privacy Policy. Nothing in these Terms waives any right that California law makes unwaivable, and no provision governing choice of law, venue, or dispute resolution is intended to deprive you of the protection of California consumer-protection statutes that apply to you.

29. Contact Us

Questions about these Terms:

• RS NEXT LLC (d/b/a Voiczer)
• Legal: legal@voiczer.com
• Support: support@voiczer.com
• Address: RS NEXT LLC, c/o Northwest Registered Agent Service, Inc., 2501 Chatham Rd Ste N, Springfield, IL 62704-4188, USA